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Undergraduate Module Descriptors 2012/13
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LSM201: Service Delivery in Sport and Leisure

Module Title Service Delivery in Sport and Leisure
Module Code LSM201
Module Tutor John Buswell
School Leisure
CAT Points 15
Level of Study 5
Pre-requisites Before taking this module you must pass LSM101
Co-requisites None
Restrictions None
Brief Description This module examines the nature and challenges of day to day operations in managed sport and leisure contexts and the knowledge and skills required of leisure and sport professionals to manage service delivery systems. It builds on the knowledge and understanding of the industry and its organisations in the compulsory module Leisure and Sport Environments.
Indicative Syllabus The key elements of service delivery in leisure and sport contexts including the provision of activities, facilities, resources and space to meet objectives, customer needs and statutory requirements and to optimise the use of resources. The module classifies and analyses the range of contexts from open space to pitches and purpose built facilities, and relates the development of appropriate knowledge and skills to this typology. The pivotal role of programming policies and, where applicable, booking and membership systems, is examined in order to inform students' understanding of the issues and methods in organising and controlling usage and participation.
Learning Outcomes

i. Knowledge and Understanding
On completion of this module students should be able to:
a) understand the day to day operations of a range of leisure and sport contexts and their legal, technical and social determinants
b) identify and analyse the various ways in which customer flow and circulation is managed
c) appreciate the demands of managing activities, facilities and space in response to customer requirement;
d) identify and evaluate the input of staff as a key resource in service delivery and customer satisfaction.



ii. Skills
Students will be given the opportunity to develop their key skills in the following areas during the course of this module:
Area 2 Communication and literacy
Area 3 Problem solving Area 6 Information and communication technology
Area 7 Specific vocational skills:

  • ability to implement programming policies;
Learning and Teaching Activities

Staff/student contact: 18% including lectures, group tasks
Student private study: 82% including independent learning tasks as detailed in the module guide, preparation for lectures, project and case study writing
Assessment (For further details see the Module Guide) 001: 50% Coursework: Project: 2000 words or equivalent
002: 50% Coursework: Case Study: 2000 words or equivalent
Special Assessment Requirements None
Indicative Resources

The Library Catalogue contains full details of the current reading list for this module. Further details may also be found in the Module Guide.

Important

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Course resources prior to 2012/13 can still be found in the original Maps and Descriptors Archive.

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