Course Resources Archive

The module will introduce the key principles behind hotel and resort management. It will explore the historical developments and global demand trends in the hotel and resort sectors. Students will also develop an understanding of the changes taking place in key markets such as leisure, business conferences, events, and consider the implications for the hotel and resort providers.

The module offers a fundamental approach to hotel and resort management. Beginning with a historical background to the sectors, the module then introduces the students to more contemporary trends including: consumer expectations, hotel and resort product design, pricing and distribution.

On completion of this module students should be able to:

1. Understand the role of a hotel and resort manager and those activities essential to effective management operation
2. Demonstrate a basic understanding of the management disciplines of marketing, human resources, operations, accounting and the application of information technology within the context of the hotel and resort industry
3. Identify the mechanisms by which operational forecasts, budgets and reports are generated in respect of the key functional departments of the hotel and the management actions that could be taken to effect change
4. Understand principles of effective staff management and the management and control of service quality
5. Identify relevant legal frameworks and understand how these influence the way
6. Apply a range of skills, including: communication and literacy, problem solving, independent learning and working, ICT skills which hotel and resort businesses operate.

The Library Catalogue contains full details of the current reading list for this module. Further details may also be found in the Module Guide.