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Undergraduate Module Descriptors 2012/13
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HPM231: Managing Restaurant Businesses

Module Title Managing Restaurant Businesses
Module Code HPM231
Module Tutor John Lannon
School Leisure
CAT Points 15
Level of Study 5
Pre-requisites Before taking this module you must pass HPM131
Co-requisites None
Restrictions None
Brief Description This module explores the operational management, unit design and planning and the factors that influence these. It also identifies the contemporary food and social trends that influence the meal experience and the customer service encounter.
Indicative Syllabus This module uses theoretical perspectives to examine the range of products and service expectations of customers. This will be achieved through the study of legislative, social, political and economic influences on what and why we eat. This includes an investigation of the influence of cultural differences on food provision and consumption. The module further investigates the importance of managing customer service and resource productivity in the context of a wide range of types of restaurant/service and their effects of unit design and service provision.
Learning Outcomes

i. Knowledge and Understanding
On completion of this module students should be able to:
a) Analyse theories of the production and consumption of food from a socio-cultural perspective.
b) Understand and apply legislative and economic criteria in the provision of food production and service.
c) Apply the concept of menu engineering.
d) Examine the impact of customer service expectations on resource productivity.
e) Analyse the inter-relationship of food consumption and social/ethical issues.



ii. Skills
Students will be given the opportunity to develop their key skills in the following areas during the course of this module:
a) Communication and literacy
b) Independent learning and working
c) Working with others
d) ICT
Learning and Teaching Activities Lectures 12%, student-led seminars 4%, independent study and assignment preparation 84%
Assessment (For further details see the Module Guide) 001: 40% Coursework: Group Seminar: 20 minutes and Group Report: 1500 words
002: 60% Coursework: Standard: 2000 words or equivalent
Special Assessment Requirements None
Indicative Resources

The Library Catalogue contains full details of the current reading list for this module. Further details may also be found in the Module Guide.

Important

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Course resources prior to 2012/13 can still be found in the original Maps and Descriptors Archive.

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