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Undergraduate Module Descriptors 2012/13
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EVM201: Management in the Service Sector

Module Title Management in the Service Sector
Module Code EVM201
Module Tutor John Lannon
School Leisure
CAT Points 15
Level of Study 5
Pre-requisites None
Co-requisites None
Restrictions None
Brief Description This module addresses management as an integrating activity within the service sector. Studies will seek to inform students understanding of the history of management thinking and its place in the current fast-paced business market place. It will enable students to develop a deeper understanding of the management of organisations, teams and people. It addresses socio-cultural and psychological issues relevant to large organisations and SME's, within the service sector.
Indicative Syllabus This module will investigate three distinct sections of management theory: the meaning of management within the service sector, managing service sector organisations, and managing teams and individuals. Topics that will be covered include: The development of modern management within the service sector; organisational structure; management of change; organisational goals & business ethics; leadership; group theory and motivation.
Learning Outcomes

i. Knowledge and Understanding
On completion of the module students should be able to:
a) define management and evaluate its development, placing it in its current socio-cultural context;
b) apply and evaluate the study of organisational characteristics and behaviour to that of management within the service sector;
c) synthesise and evaluate theoretical knowledge to practical situations within the service sector;
d) identify and assess specific factors that affect the management of organisations;
e) assess the impact and importance of teams and individuals upon the management of organisations.



ii. Skills
Students will be given the opportunity to develop their key skills in the following areas during the course of this module:
Area 2: Communication and literacy
Area 4: Independent learning and working
Area 5: Working with others

Learning and Teaching Activities

Lectures - 16%
Directed reading - 40%,
Group assessment 25%
Exam preparation -19%
Assessment (For further details see the Module Guide) 001: 40% Coursework: Paired Report: 3000 words or equivalent
002: 60% Written Exam: End of year, seen, closed book: 1.50 hours
Special Assessment Requirements None
Indicative Resources

The Library Catalogue contains full details of the current reading list for this module. Further details may also be found in the Module Guide.

Important

Please note the course resources in this website are archived versions from previous years.

Course resources for the current years of entry are available to staff and students on Infonet.

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Old Archive

Course resources prior to 2012/13 can still be found in the original Maps and Descriptors Archive.

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