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Undergraduate Module Descriptors 2012/13
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CYP203: Managing Difficult Situations

Module Title Managing Difficult Situations
Module Code CYP203
Module Tutor Richard Dobbs
School Institute of Education and Public Services
CAT Points 15
Level of Study 5
Pre-requisites None
Co-requisites While taking this module you must pass CYP233 or pass HSP233 or pass MHP233 or pass YIP233 or pass YSP233 or pass YWK233 or pass HH214
Restrictions None
Brief Description This module provides the knowledge and skill for those working with people who are both challenging systems and processes in a potentially abusive manner, and/or are behaving in ways that are contributing to their exclusion and/or are in need of emergency medical care. It is suitable for those working in any setting. This module is mapped to the National Occupational Standards.
Indicative Syllabus

This module will cover the following topics:

  • the policy, legislative and sociological context in which those working in difficult situation operate;
  • understanding and managing anger and trauma and the displacement of anger;
  • processes of trauma, exclusion and bullying;
  • managing conflict situations
  • first response to physical emergencies
  • the use and value of support mechanisms for the worker
Learning Outcomes

i. Knowledge and Understanding
On successful completion of the module the student should be able to:
a) Analyse the neurological and social basis of challenging behaviour;
b) Examine the processes of bullying, its impact on individuals and methods for its management;
c) Analyse the process of conflict resolution;
d) Formulate strategies for the management of challenge including prevention of triggers, harm reduction and self preservation;
e) Identify ways of assuring personal safety;
f) State the components of first response to medical emergencies.


ii. Skills

a) Manage situations of physical and emotional challenge;
b) Self-manage their own stress response to difficult situations;
c) Safely and effectively perform acute/emergency care skills.
Learning and Teaching Activities Staff/student contact: 20% (practical sessions/ role plays/ lectures/workshops/tutorials/Moodle)
Student directed learning: 60%
Work based learning: 20%
Assessment (For further details see the Module Guide) 001: 100% Coursework: Portfolio: 3000 words or equivalent
Special Assessment Requirements None
Indicative Resources

The Library Catalogue contains full details of the current reading list for this module. Further details may also be found in the Module Guide.

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Please note the course resources in this website are archived versions from previous years.

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Old Archive

Course resources prior to 2012/13 can still be found in the original Maps and Descriptors Archive.

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