Course Resources Archive
CT5002: User Support Systems Development
Module Title | User Support Systems Development |
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Module Code | CT5002 |
Module Tutor | Maureen Clutterbuck |
School | Computing and Technology |
CAT Points | 30 |
Level of Study | 5 |
Pre-requisites | None |
Co-requisites | None |
Restrictions | Cannot be counted with module BT214, BT230 or IT211 |
Brief Description | This module extends the student's knowledge of package software by introducing the features and facilities that enable easy to use, package-based applications to be built. Students will gain practical experience of using macro/procedure languages in Office applications. Students will investigate the benefits and the drawbacks of customising applications. In addition students will gain an understanding of the integration and implementation problems of systems development, to analyse training needs of end users and develop materials associated with that training requirement. They will understand the concepts of customer support and the role of 'Help Lines' in the implementation phase of systems development and the principles of software and systems configuration management. |
Indicative Syllabus | This module builds on the introductory work on software packages at level 4 and allows the students to gain experience of producing small event-driven IT systems in Office applications via practical exercises. In addition the module will discuss the nature and background of the Help Desk including Help Desk processes and procedures; technical writing and documentation using work-based/vocational examples; Help Desk resources, security, user training; information gathering techniques and tools; Help Desk metrics; Health & Safety issues. |
Learning Outcomes | By the end of the module, students should be able to:
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Learning and Teaching Activities | Scheduled Contact Hours: 72 Independent Learning Hours: 228 |
Assessment (For further details see the Module Guide) | 001: 40% Coursework: Group work, other: 1600 words or equivalent 002: 60% Coursework: Group work, other: 2400 words or equivalent |
Special Assessment Requirements | |
Indicative Resources | The Library Catalogue contains full details of the current reading list for this module. Further details may also be found in the Module Guide. |