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Undergraduate Module Descriptors 2012/13
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BM5101: Managing Business Operations

Module Title Managing Business Operations
Module Code BM5101
Module Tutor Jing Zeng
School Business and Management
CAT Points 30
Level of Study 5
Pre-requisites Before taking this module you must pass BMN102 or pass BM4101
Co-requisites None
Restrictions Cannot be counted with BM203 or BMN201
Brief Description

The module will examine the concepts and practicalities of running a modern business operation.  It will provide students with an exposure to operational business issues as an underpinning base of knowledge for other modules in the business management field.  The module provides a content and context for students to prepare a valid research plan and undertake a project in response to a business management problem.
Indicative Syllabus

1.     Introduction to Operation Management

2.     Operation Strategy

3.     Planning and Control

4.     Product and Service Design

5.     Capacity and Demand Management

6.     Inventory Management

7.     Supply Chain Management

8.     Project Management: Private and Public Sector

9.     Performance Measurement

10.  Processing Mapping

11.  Developing Service Concept

12.  Designing Customer Experience

13.  Managing Customer Expectations and Perceptions

14.  Operation Sustainability Policy 

      15. Operation Practice: Research Project
Learning Outcomes

A student passing this module should be able to:

  1. Critically examine the management of resources within the organisation (PLO1, 4).
  2. Evaluate the differences between extractive, manufacturing, service based and public sector organisations and the issues they face (PLO1, 4).
  3. Evaluate the nature of customer relationships and service delivery and their financial implications (PLO2, 4).
  4. Discuss the contribution that IT applications can make to business efficiency (PLO1, 4).
  5. Investigate the role of KPIs and Performance Measurement in providing timely business feedback (PLO1, 2, 4).
Learning and Teaching Activities Scheduled Contact Hours: 60
Independent Learning Hours: 240
Assessment (For further details see the Module Guide) 001: 30% Coursework: Individual, standard written: 1500 words or equivalent
002: 30% Coursework: Individual, standard written: 1500 words or equivalent
003: 40% Coursework: Group work, standard, written: 3000 words or equivalent
Special Assessment Requirements

Marks for each individual student in group work will be adjusted based on the individual student’s overall contribution. The approximate equivalent word count contribution per individual for the group work is 500 words (reflected in approximately 3 minutes presentation). Please note that is only an approximation and may vary depending on the number of individuals per group.
Indicative Resources

The Library Catalogue contains full details of the current reading list for this module. Further details may also be found in the Module Guide.

Important

Please note the course resources in this website are archived versions from previous years.

Course resources for the current years of entry are available to staff and students on Infonet.

Prospective students should use our Courses information as a starting point.

Old Archive

Course resources prior to 2012/13 can still be found in the original Maps and Descriptors Archive.

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